Shipping policy

Delivery Information

Fulfilment 

We endeavour to dispatch all web-store orders within 1-3 working days. If, for any reason, we cannot achieve this we will let you know.  We process orders during weekday shop hours (10-4, Mon-Fri). Orders placed on weekends and public holidays will be processed and dispatched on the next working day.

Delivery

All orders are shipped via courier and you will receive an email or text notification once dispatched - this will include your tracking details.

Post Office Boxes

We cannot deliver to PO boxes.  If you nominate a PO box your order fulfilment may be delayed until we arrange an alternative delivery address.

Rural Delivery Charges

If you would like to have your purchase delivered to a rural address please ensure that you select the RD shipping option. If this is not selected at checkout, your order may be delayed until we receive payment for the RD component of your delivery charges.

International Orders

If you wish to purchase from outside of New Zealand we are happy to prepare a shipping quote. Please be aware that we only use DHL Express tracked courier services for international deliveries